Warranty

SPILE guarantees that every flask you receive comes with a limited warranty against manufacturer defects. SPILE will replace any product found to be defective within 7 days from the date of product receipt, given that it's under the scope of typical and appropriate use.

Broken/Leaking Caps

If your cap arrived broken or notice a leak, don't send your flask back. Instead, contact us for a warranty claim, and we'll send you another cap. Please note that a warranty claim will require you to send a proof for validation. If you wish to return your flask to us, you will be responsible for the shipping fee.

Insulation Damage

You can test the insulation properties of your flask at home with boiling water. Pour hot water directly into the flask, fill it up to the neck, and let it sit for 5 minutes. Do not hold the flask while filling and exercise caution while pouring to avoid burns. Additionally, do not screw the cap over the flask. After 5 minutes, feel the outside of the flask (below the neck). If you feel any warm spots, your flask's insulation has been compromised, and you are eligible for a replacement. Contact our aftersales representative to request a replacement.

Damaged Flasks

If your flask has arrived damaged (e.g., dented, discolored), please contact us to request a replacement. We will shoulder the shipping cost of sending your damaged flask back to us. SPILE can only replace your flask if it has not been used and is complete in its original packaging.

Rattling Flasks

If you hear a rattle inside your flask, it's a small metal disc that helps in the vacuum insulation process. This disc sits between the double wall of the flask, and sometimes, it becomes dislodged, creating a small noise or rattle. However, the disc's dislodgement does not affect the insulation nor the structural integrity of the flask. If you want a replacement due to its annoyance, you can send your flask back to us, and we'll send you a new one. You will be responsible for the shipping fee on sending back the flask to us.