Return & Exchange Policy

All items sold at SPILE go through our quality control procedures. We inspect every item before shipping and insure them in case of loss or damage. However, there are instances when the product is defective, damaged, or incorrectly shipped.

In this circumstance:

  1. Please send us an email explaining the reason for your return*, along with pictures of the product and your Order ID, within seven days upon product receipt.
  2. Once we confirm your return request, please send the item/s to our office through courier within seven days upon confirmation receipt.
  3. Once we receive your item/s, we will refund the amount of your purchased product's total value in the form of store credits, which you can use in our store. Store credits will be valid for one year upon credit receipt.
  4. If your courier offers insurance for shipping, we recommend you insure the item since it will be your responsibility to take care of the product and your liability if any damage occurs to the product until we receive it in our office. We also recommend for you to keep your proof of sending in case of a dispute.
  5. If the items shipped are incorrect or defective, we will shoulder the cost of shipping the item back to us. All merchandise subject to return must be in its original condition and packaging.

*granting of return requests will be based on the scope of typical and appropriate use